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Points instead of miles: The Lufthansa Group’s new frequent flyer program

Updated: Mar 20

The Lufthansa Group’s new frequent flyer program

The Lufthansa Group has been announcing changes to its frequent flyer program for some time now. Now she is putting these plans into action: from January 2024, collecting miles will be replaced by a points system.

From the beginning of next year, the Lufthansa Group, which also includes Austrian Airlines, is introducing significant changes to its frequent flyer program Miles & More through. Instead of the previous way of collecting miles, a new points system is now being introduced. This change was announced about a year ago.

Many may wonder whether this is really a significant change - after all, at first glance it doesn't seem to make much of a difference whether you collect miles or points. But the matter is not as simple as it seems. For many users who have not studied the system extensively, how the reward system works was often unclear, especially the difference between award miles and status miles. In short, the system has not been completely transparent for many.

Especially when reaching the different status levels in Miles & More program – Frequent Traveler, Senator and HON Circle – there were problems with understanding. Status is currently earned by earning status miles, which are calculated based on booking class and flight distance. These status miles should not be confused with award miles. "The way you achieve status through status miles was not always easy to understand and transparent," a spokeswoman for the largest frequent flyer program in Europe, with 36 million members, admits to the Swiss daily newspaper "Blick".

The Lufthansa Group plans to simplify its frequent flyer program to make it clearer for users. According to information on the Miles & More website, the system will in future be designed in such a way that you can see at a glance what is required to achieve a status, with long-term loyalty being particularly rewarded. Instead of the previous different types of miles, only "points" awarded, which are referred to as Points, Qualifying Points and Hon Circle Points. The awarding of these points is based on a simpler logic, depending on the class of travel and the type of flight - whether continental or intercontinental. Points can be collected with all partner airlines, but in order to acquire frequent flyer status, at least half of the flights must be with the airlines of the Lufthansa Group.

Members of the Miles & More program, upon reaching the required number of points for at least one year (instead of the previous two years), you will now receive the respective status, which brings with it various benefits and rewards, such as access to lounges or priority check-in. The way Miles & More award miles awarded remain unchanged. For example, to achieve Frequent Traveler status you need 650 points and 325 qualifying points in a calendar year, while for senator status you need 2000 points and 1000 qualifying points.

Alexander Koenig, founder of the frequent flyer consultancy First Class & More, says in his column in the trade magazine " Aerotelegraph" to the new points system from Miles & More. He emphasizes that the system is clearer and simpler, but also points out that the change has both advantages and disadvantages. Koenig explains that customers who frequently travel on inexpensive tickets will particularly benefit from the new system, while customers who purchase more expensive tickets relative to the class of travel will find it more difficult to achieve status. Reducing the status validity period to one year affects all customer groups, but could be particularly disadvantageous for travelers with a less regular flight pattern.


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